Expression of Interest - Customer Service Officer

Are you an approachable and empathetic customer service professional looking for your next rewarding opportunity? Randstad is seeking great people to join our talent pool for upcoming roles within local council.

In this role, you will be the first point of contact for residents and visitors, helping them navigate general enquiries and making sure their requests are handled smoothly. Whether you are answering a phone call, responding to an email, or greeting someone who walks through the door, your goal will be to provide a great customer experience.

If you thrive in a collaborative environment and take pride in resolving problems on the spot, this is the perfect place to grow your career.

Key Responsibilities

• Customer Support: Manage incoming enquiries via phone, email, and front counter interactions.

• First-Contact Resolution: Provide accurate advice and polite assistance to resolve enquiries or complaints swiftly at the first point of contact.

• System & Record Management: Accurately log, update, and track customer interactions and written correspondence within internal databases.

Key Skills & Experience

• Proven experience working in a fast-paced, high-volume inbound contact centre or customer service role.

• Strong verbal and written communication skills

• Strong digital literacy with the ability to quickly pick up new software, customer databases, and the Microsoft Office suite.

• A cooperative team player who is organised and adapts well to changing priorities.

• Previous experience within local government is highly regarded, though not mandatory.

If you are a passionate customer service champion who wants to make a difference in the local area, we would love to hear from you!

Please note: This is an Expression of Interest for upcoming vacancies. We will review your application and reach out to you as soon as suitable positions become available.